Service Department
"Keeping Vehicles Running Smoothly "
Service Department Overview with Tripp Harper.
Our Service Departments offer our customers a commitment to give them the best experience possible when it comes to keeping their investment on the road! This commitment not only applies to how quickly we can get their vehicle serviced but also to having the expertise to be able to offer our customers all the information they may need to know about their vehicle in order to keep it running reliably as well as safely. To truly excel within the front end of our Service Department, the ability to multitask while providing our clients a transparent and clear synopsis of their vehicle is a must. If you love understanding the inner workings of automobiles alongside educating others about the condition of their vehicle off this knowledge, our Service Department will be a great place for you! We also have positions within our Rental Department for those who love to match people to the vehicle that best suits them!
Duties
- Meet and greet service customers promptly in a professional and courteous manner.
- Inspect vehicles and refer to service history to accurately identify and verify customers’ service needs.
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
- Check on the progress of services to vehicles throughout the day and contact customers to communicate and receive approval regarding any changes in the cost estimate, promised time of delivery, or recommended services.
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow-up.
- Inspect vehicles prior to each customer delivery to ensure vehicle services and/or repairs are performed correctly and communicate the results with the customer.
- Meet requirements of the state and federal law for automobile repair and consumer protection.
Requirements
- High school diploma or equivalent.
- Valid driver's license in the state where you will work and a good driving record.
- Great attitude with a high-energy personality.
- Excellent customer service skills.
- Professional appearance and work ethic.
- Ability to work well in a process-driven environment.
Pay Structure
Service Advisor:
Commission Based on Production
Service Porter:
Hourly Pay
Rental Associate:
Base Pay with Bonus
Benefits
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:
- Health Medical, Dental & Vision Insurance
- Life and Disability Insurance
- 401K Retirement Savings Plan
- PTO & Holiday Pay
- Advancement opportunities for high performers
What We Offer:
- Tremendous product & inventory
- Ongoing company-wide training
- Strong company reputation
- Growth opportunities
- Professional, enthusiastic & supportive working environment
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
