BDC Department
"The First Point of Contact"
BDC Department Overview with Leah Calhoun
The BDC (Business Development Center) is one of the most critical departments in the dealership regarding our customer relations. Whether it is Sales, Service, Parts, Rental, or Delivery, the BDC is the first point of contact that our customers have with our business, most times before they ever step onto the lot! Customer service is the name of the game when it comes to being successful in the BDC. From assisting inventory inquiries that come in from our site to following up with clients that have already stopped by, our BDC Representatives are the ones who assist our customers with any information they may need to make their purchasing decisions. Alongside this, they set appointments for our clients to come into the store. If you love to build relationships, help solve problems, and have the drive to always work to level up your customer service skills, you should consider the BDC!
Duties
- Answer all incoming phone calls according to script and schedule a sales appointment.
- Making outbound calls
- Log all Customer comments.
- Schedule follow-up contact if no appointment is made.
- Contact Customers using scripts to schedule appointments for Sales and Service.
- Confirm scheduled appointments.
- Post scheduled appointments on appointment board in BDC.
- Reschedule no-show Customer appointments.
- Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
- Schedule future contact as needed.
- Update Customer changes in database.
- Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
- Contact Customers based on current marketing initiatives.
- Respond to Customer website requests.
- Contact Internet Customers via email and phone to schedule an appointment.
- Follow up on Internet Customer emails according to a pre-determined timeline.
- Notify necessary departments when an appointment is scheduled.
- Assist with other duties, as assigned.
- Ability to meet or exceed monthly goals.
Requirements
- High School Diploma or equivalent.
- Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, and customer service, highly preferable.
- Previous experience with the process of the scripts, power tracks, and alternative choices.
- Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
- First-class verbal, written, and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
- Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
- Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.
Pay Structure
- Base Pay
- Monthly CASH Contests & Bonuses
Benefits
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:
- Health Medical, Dental & Vision Insurance
- Life and Disability Insurance
- 401K Retirement Savings Plan
- PTO & Holiday Pay
- Advancement opportunities for high performers
What We Offer:
- Tremendous product & inventory
- Ongoing company-wide training
- Strong company reputation
- Growth opportunities
- Professional, enthusiastic & supportive working environment
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
